TEO LT, AB - Notification on material event

The New Division at TEO Will Take Care of Enhancing the Quality of Services and Customer Service

On 9 June 2011, the Board of TEO LT, AB (hereinafter ‘TEO' or ‘the Company'),
the largest provider of integrated telecommunication, IT and television
services in Lithuania, approved establishment of a Division of Customer
Operations and Quality. The division, which is to commence its operation as of
1 July 2011, will take care of enhancing the quality of services and customer
service. 

The new division of the Company will control the main business processes
relating to customer-service organisation, will enhance their quality and
effectiveness, will introduce and improve quality management systems, as well
as will develop remote customer-service systems. 

According to Arūnas Šikšta, General Manager of TEO, upon establishment of the
new division the Company will bring together specialists attending to the
quality of services and customer service. Their job will be to improve
processes related to this area in an integrated manner, at the same time
enhancing customer satisfaction and effectiveness of the Company. 

The division is established by way of expanding the Business Processes
Management Unit and will be headed by Eglutė Bivainienė, who has been working
for TEO since 2009 and has been heading this unit heretofore. This specialist,
who graduated from Vilnius University and now is studying at ISM University of
Management and Economics, had previously worked for the period of 10 years in
Swedbank, one of the largest banks in Lithuania. There she was in charge of
Information Technology and Product Development, Investment Management
Divisions, Operational Excellence Division which used to enhance operational
effectiveness in the Baltic countries, and also was a member of the Bank's
Board. 

Starting from July 2011, TEO will have five divisions - Sales and Customer Care
Division, Service Development and Marketing Division, Network Technology
Division, Business Process and Quality Division, and Finance Division, and 5
main units of the Company. 




         Eglė Gudelytė-Harvey,
         Director of Corporate Administration and Legal Affairs Unit,
         tel. +370 5 236 7292