Finnair Oyj - Company Announcement

Anssi Komulainen becomes Finnair's SVP, Customer Service

FINNAIR OYJ   STOCK EXCHANGE RELEASE   MAY 10, 2010 AT 09:30 

Finnair's Senior Vice President, Human Resources Anssi Komulainen, 46, will
become the company's Senior Vice President, Customer Service as of 10 May 2010.
The business area's key functions are cabin services and the Finnair Customer
Care Center, which handles telephone services and customer communications. "In the airline industry, service concepts are giving way  to new innovations,
while at the same time customers are increasingly seeking to tailor service
more precisely to their own wishes. We in Finnair are committed to quality
service and we want to develop for competitive products and services each
customer segment," says Anssi Komulainen. 

Komulainen has long experience of customer service management and development.
He has been in Finnair's service 1989-1999 and again from 2001, when he became
Managing Director of Finnair Catering Oy and Senior Vice President, Catering.
He moved to the position of Senior Vice President, Human Resources in 2007. In
terms of education, Komulainen is a BA, Hospitality Management. In his new
position, he will remain a member of Finnair's Executive Board. 

SVP, Customer Service Timo Riihimäki has resigned. Finnair is currently seeking
a replacement for Anssi Komulainen as Senior Vice President, Human Resources. 

Finnair Oyj
viestintä
10.5.2010